Role OverviewThe Director of Operations is a hands-on leader responsible for driving daily hotel performance, guest satisfaction, cost control, and employee development. This role works closely with department leaders and team members to maintain standards, resolve issues, and ensure efficient, profitable operations.
What You Will Do
Oversee daily hotel operations, conduct regular property and department inspections, address operational, cleanliness, maintenance, and service issues with department leaders, and ensure compliance with Highgate policies and local regulations.
Why It Might Be a Fit
The ideal candidate will have at least 6 years of progressive experience in a hotel or a related field, and be effective at multitasking, prioritizing departmental functions, and maintaining a positive, team-oriented culture focused on employee development and exceptional guest service.
Requirements
- At least 6 years of progressive experience in a hotel or a related field
- Must be able to effectively communicate both verbally and written, with all level of employees and guests
- Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests
- Must be able to multitask and prioritize departmental functions to meet deadlines
- Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary
- Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives
Benefits
- Competitive salary
- Benefits package
- Opportunities for professional growth and development
- Paid time off
- Health insurance
- Retirement plan
- Paid holidays
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