Director of Operations

This is Indie's senior operations leadership hire, building the systems that let the agency scale with intention, not just keep pace with it. You'll own resourcing, forecasting, and hiring end to end — including HR and recruiting strategy — turning staffing needs into a plan before they become fire drills. The Ops Manager and Coordinator report directly to you: the Ops Manager supports HR execution alongside her existing ops remit, and the Coordinator supports business ops admin. You'll also oversee our fractional Controller engagement.

What You Will Do

Lead Indie's business operations team — the Ops Manager and Coordinator report directly to you — providing strategic direction that turns day-to-day execution into scalable, repeatable process. Own HR and recruiting/hiring at a strategic level: talent acquisition, retention, culture, and compliance, with the Ops Manager supporting execution and the Coordinator supporting admin and logistics.

Why It Might Be a Fit

A team that leads with empathy and still delivers at a high level. We don't think you have to choose. A real seat at the table. You'll work directly with the CEO and play a meaningful role in shaping the organization and what Indie becomes.

Requirements

• 7+ years in operations, project management, or a related leadership role, ideally in an agency or professional services setting, including experience managing direct reports and cross-functional teams
• Proven experience building or scaling resourcing, forecasting, or capacity-planning systems
• Experience owning HR and recruiting directly — full-cycle hiring, comp, performance, and compliance — ideally on a lean team without a dedicated People/Talent function
• Comfortable overseeing outsourced or fractional finance resources (e.g., a fractional Controller) without owning the technical accounting work directly
• Strong track record analyzing operational and financial metrics, with a focus on resource utilization and efficiency
• Solutions-oriented and comfortable building process from ambiguity, with steady judgment managing direct reports as well as internal and client-facing conversations

Benefits

• Competitive salary
• Real opportunities for growth and professional development
• Performance Bonus: Commission and bonus eligibility up to $230K+ annually, tied to company and individual performance
• Salary: $175,000–$200,000 + benefits & bonus eligibility