Director of Operations

The Director of Operations oversees the hotel's Food & Beverage and Rooms divisions, including Escala Provisions Company Restaurant & Bar, The Market, Banquets, Housekeeping, Front Office, Guest Services, and Valet. Reporting directly to the General Manager, this role is responsible for the efficient and seamless operation of these areas while ensuring compliance with Hyatt Hotels Corporation standards, initiatives, policies, and procedures.

What You Will Do

Key responsibilities include overseeing day-to-day operations, leading operational planning, developing and recommending departmental budgets, training and coaching direct reports, analyzing operational statistics, and coordinating major operational projects.

Why It Might Be a Fit

This individual will champion colleague engagement, anticipate and respond to guest needs, uphold brand standards, champion Project Olympia and maximize hotel revenue and profitability.

Requirements

• Bachelor's degree in Hospitality Management, Business Administration, or a related field
• Minimum of five years of progressive hotel operations experience
• Previous experience as a Director of Operations, Assistant General Manager, or comparable hotel leadership role
• Strong knowledge of hotel operations, brand standards, guest service, budgeting, forecasting, labor management, and revenue optimization
• Proven ability to lead, coach, and develop high-performing teams
• Excellent financial, analytical, communication, organizational, and problem-solving skills

Benefits

• Discounted & Complimentary hotel room nights
• Paid Float Days
• Complimentary on-site covered parking
• Complimentary meals in our colleague Cafe
• Winter wellness reimbursement program!
• Complimentary ski and snowboard rentals
• Medical, Dental, Vision Insurance
• 401K retirement savings plan and company match
• Up to $1,000 in educational assistance per year
• Opportunities to work and visit Hyatt Hotels and Resorts around the world