Director of Outlets ($88,900 - $142,100)

Hyatt
Huntington Beach, CA
Category Operations
Job Description
The Director of Outlets at Hyatt Regency Huntington Beach Resort & Spa is responsible for leading and inspiring food and beverage dining options to deliver exceptional guest experiences. This pivotal role offers the opportunity to oversee all Food and Beverage outlets throughout the resort with a primary focus on our two full-service restaurants, ensuring operational excellence, financial performance, and a welcoming atmosphere that reflects our commitment to quality and service.

Requirements

  • Oversee food and beverage restaurants including Watertable and Pete’s Sunset Grille.
  • Lead, motivate, and manage outlet managers and staff to ensure attentive, friendly, courteous, and efficient service.
  • Maintain and improve operational standards to enhance guest satisfaction and loyalty.
  • Develop and implement strategies to continually increase sales revenues and surpass budget expectations.
  • Monitor and control payroll and overhead costs to stay within budgeted targets.
  • Ensure compliance with health, safety, and sanitation standards across all outlets.
  • Collaborate with the culinary team to develop innovative menus and promotional initiatives.
  • Analyze financial reports and operational data to identify opportunities for growth and efficiency.
  • Foster a positive, team-oriented work environment that encourages professional development.
  • Responsible for short- and long-term planning and the management of the Food and Beverage operations in the front and back of the house.
  • Coordinate food and beverage operations with other hotel departments to ensure efficient guest service.
  • Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality.
  • Implement procedures to increase guest and associate satisfaction.
  • Exercise quality control for both food and beverage.
  • Maintaining Hyatt standards of service and ensure their implementation.
  • Performing daily walk-through to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
  • Hire, train, empower, coach and counsel, performance and salary reviews.
  • Coach and counsel employees to reflect Hyatt service standards and procedures.

Benefits

  • Full-time benefit eligibility after 30 days
  • Discount hotel stays for colleagues, friends and family
  • Tuition reimbursement
  • Complimentary parking in our underground structure
  • Complimentary meals during work hours
  • Hyatt Perks which include thousands of national and local partners for various discounts.
  • Health, Dental, Vision Insurance eligibility after 30 days of employment
  • 401(k) Retirement plan & Hyatt stock purchase plan
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