Director of Outlets- Luxury | Fine Dining & Banquet Operations

The Director of Outlets will lead the resort's food and beverage outlet operations, overseeing daily operations, service execution, colleague leadership, financial performance, and guest experience for the resort's dining outlets, bar operations, in-room dining, special culinary experiences, and related food and beverage activations.

What You Will Do

The ideal candidate will be responsible for leading daily operations, overseeing fine dining service standards, partnering with culinary leadership, maintaining a strong floor presence, leading and developing outlet managers and colleagues, and supporting refined service training.

Why It Might Be a Fit

The Director of Outlets must have previous food and beverage leadership experience, strong fine dining knowledge, banquet experience, and the ability to lead teams in delivering exceptional, consistent, and memorable guest experiences.

Requirements

• Previous food and beverage leadership experience
• Previous experience in a luxury resort, destination resort, full-service resort, boutique luxury property, or high-end hospitality environment
• Fine dining restaurant leadership experience
• Banquet, private dining, wedding, catering, or special event experience
• Strong understanding of luxury service standards, elevated dining, beverage service, guest personalization, and resort operations
• Previous experience leading restaurant, bar, in-room dining, and/or multi-outlet food and beverage operations
• Demonstrated ability to lead, train, motivate, and develop managers, supervisors, and hourly colleagues
• Strong financial acumen, including labor management, forecasting, revenue generation, cost controls, inventory, and P&L awareness
• Excellent communication, organization, problem-solving, and decision-making skills
• Ability to partner effectively with culinary, events, rooms, spa, sales, stewarding, and resort operations teams
• Knowledge of wine, spirits, cocktails, menu development, food trends, and luxury guest expectations
• Experience with point-of-sale systems, scheduling systems, payroll systems, guest feedback platforms, and Microsoft Office
• Knowledge of food safety, sanitation, responsible alcohol service, and applicable local regulations

Benefits

• Free room nights
• Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental and Vision Insurance
• 401K with company match
• Paid Vacation, sick days, new child leave, and personal day
• Paid Family Bonding Time and Adoption Assistance
• Tuition Reimbursement
• Free colleague meals during shift
• Employee Stock Purchase Plan
• Discounts at various retailers