Director of Service Delivery & Project Management

As Director of Service Delivery & Project Management, you'll lead the organization's customer delivery function, owning the full order-to-activation lifecycle, driving operational performance, resource strategy, and customer experience. You'll partner closely with Sales, Product, Engineering, and Operations leaders to align delivery capabilities with business objectives and ensure every customer's path to activation is efficient, predictable, and well-supported.

What You Will Do

You'll own Delivery Execution & Performance, leading a team to transform customer orders into activated services with speed and quality, building a scalable and accountable organization, and translating operational data into decisions that improve throughput, capacity, and customer outcomes.

Why It Might Be a Fit

Success in this role means transforming customer orders into activated services with speed and quality, building a scalable and accountable organization, and translating operational data into decisions that improve throughput, capacity, and customer outcomes.

Requirements

• Bachelor's degree in a related field, or equivalent combination of education and experience
• 6+ years of experience in technical service delivery, professional services, technical operations, or related customer-facing technology environments
• 3+ years of progressive leadership experience, including direct leadership of managers and supervisors within customer-facing technical organizations
• Experience leading customer delivery organizations supporting cloud, network, data center, or managed services solutions
• Experience with departmental budgeting, resource planning, capacity forecasting, and performance management
• Valid driver's license and insurance
• Availability to consult, assist, and/or perform after-hours support, and ability to travel as needed

Benefits

• Competitive salary based on experience and qualifications
• Real ownership of a multi-function delivery organization spanning engineering, project management, and order administration
• Remote flexibility
• Comprehensive benefits package including generous paid time off, 10 paid holidays, comprehensive medical, dental and vision insurance, 401(k) retirement plan with employer contribution, Group Term Life insurance covered 100% by employer, and paid volunteer time