Director of Service Operations

The Director of Service Operations will lead and oversee the day-to-day activities of Total Fire Protection's Service Operations divisions. This includes Fire Extinguisher, Flameproofing, First-Aid & Safety, AED, Exit & Emergency Lighting, Local Law/Photoluminescent Markings, Kitchen Fire Suppression/Hood and Duct, Fire Sprinkler, and Fire Alarm Service Operations. The Director will play a key role in the efficient management of P&L, revenue, and expenses, while ensuring operational excellence, safety, and compliance.

What You Will Do

Key responsibilities include upholding and demonstrating Total Fire Protection’s CORE values, providing strategic oversight, designing a centralized Center of Excellence, overseeing all aspects of the Service Operations Divisions, leading P&L management, leading and managing the service operations team, and implementing best practices and continuous improvement strategies to optimize efficiency and improve support service delivery.

Why It Might Be a Fit

The Director of Service Operations will play a key role in shaping the future of the company’s service offerings and ensuring the highest level of customer satisfaction. The ideal candidate will have 8+ years of experience in operations management within service-oriented industries, preferably in fire protection or similar fields, and strong leadership skills with the ability to manage and motivate cross-functional teams.

Requirements

• 8+ years of experience in operations management within service-oriented industries, preferably in fire protection or similar fields
• Bachelor’s degree in business, Operations Management, or a related field (preferred)
• Proven experience in managing P&L, revenue, and expenses in a service operations environment
• Strong leadership skills with the ability to manage and motivate cross-functional teams
• Experience reviewing, redesigning, or centralizing support service delivery models, shared services, or Centers of Excellence strongly preferred
• Excellent communication, negotiation, and problem-solving skills
• In-depth knowledge of service operations, scheduling, logistics, and work order management
• Ability to effectively collaborate with senior leaders and hiring managers to understand organizational needs and deliver results
• Strong problem-solving skills and the ability to work under pressure
• Strong attention to detail and commitment to quality
• Team player with a proactive attitude
• Experience with safety protocols, compliance regulations, and industry standards
• Ability to coach, mentor, and develop staff at all levels
• Strong organizational skills with the ability to prioritize and manage multiple tasks in a fast-paced environment
• Proficient in Microsoft Office Suite and service management software

Benefits

• Competitive salary
• Benefits package
• Opportunity to make a significant impact in a growing and dynamic industry
• Collaborative and supportive work culture focused on professional growth and development