Role OverviewLead operational performance, accountability, and scalable execution across technical teams in a growing managed services environment. This director-level role is responsible for building structure, consistency, and execution discipline across core technical functions.
What You Will Do
Lead managers across core technical functions, improve operational consistency, monitor and improve service performance, identify operational bottlenecks, and partner with executive and technical leadership.
Why It Might Be a Fit
Ideal for a structured, performance-driven MSP leader who knows how to create clarity, strengthen accountability, improve KPIs, and lead operational change across a multi-team environment.
Requirements
- 8+ years of IT operations leadership experience within an MSP, MSSP, or multi-client IT services environment
- Experience leading multiple technical functions, such as support, infrastructure, cloud, security, network operations, or project delivery
- Experience managing managers, team leads, or senior technical staff
- Strong understanding of service operations KPIs, including SLA performance, escalation management, utilization, and capacity planning
- Demonstrated success in improving operational maturity, accountability, and consistency across teams
- Experience standardizing workflows and driving measurable process improvement
- Ability to lead change in an environment that is growing and still maturing operationally
- Strong communication skills with both technical teams and executive leadership
Benefits
- Competitive salary range of $125,000–$150,000 annually
- Medical, dental, and vision insurance
- HSA plan with company contribution
- 401(k) with company match
- Company-paid life and disability insurance
- Paid time off, paid holidays, and birthday off
- Telemedicine and virtual mental health support available from day one
- Professional development support (certifications, training, industry memberships)
- Milestone anniversary rewards and long-term service recognition
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