Role OverviewThe Director, Operations Learning & Development will lead the development and continuous improvement of training programs, certification standards, leadership development, and coaching practices to help associates build skills faster and leaders sustain strong performance over time.
What You Will Do
The role involves owning the ramp, designing and owning the new hire experience, building the ramp measurement system, diagnosing ramp drag, reducing early-tenure attrition, building the training system, developing supervisors and operations leadership, and training and adherence for change.
Why It Might Be a Fit
The ideal candidate will have a demonstrated track record of measurably improving ramp speed, productivity, or time-to-competency for a frontline hourly workforce, and proven experience building frontline leadership capability.
Requirements
- Bachelor's degree in supply chain management, industrial engineering, education, organizational development, or a related field
- Minimum of 8 years of experience in e-commerce fulfillment operations, operational training/learning ownership, or process optimization
- At least 3 years leading teams or network-wide programs
- Demonstrated track record of measurably improving ramp speed, productivity, or time-to-competency for a frontline hourly workforce
- Proven experience building frontline leadership capability
- Deep understanding of learning curve dynamics, skill acquisition, and how adult learners build manual and cognitive proficiency in a production environment
- Excellent analytical and problem-solving abilities with a detail-oriented mindset
- Strong communication and interpersonal skills
- Ability to travel up to 30%
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- 401(k) or retirement plan
- Paid time off
- Travel reimbursement
- Equity or stock options
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