Director, Operations

The Wonderful Company
New York, NY
Category Operations
Job Description
Role Overview

The Director of Operations will provide operational leadership for the New York Direct Store Delivery (DSD) team, overseeing warehouse, routing, and delivery operations. The role requires a proven leader with experience in DSD distribution, team development, and operational excellence.

What You Will Do

The Director will establish clear operating standards, performance expectations, and accountability to ensure warehouse and delivery operations meet customer service, safety, quality, and financial objectives.

Why It Might Be a Fit

The role requires strong analytical and problem-solving skills, with the ability to convert data into actionable decisions. The Director will also lead and maintain food safety, quality, and regulatory compliance programs across DSD operations.

Requirements

  • 7+ years of progressively responsible experience in distribution, transportation, warehouse, or logistics operations
  • Significant experience managing food warehouse operations required
  • Direct store delivery (DSD) experience preferred
  • 5+ years of experience leading managers and frontline operational teams
  • Strong analytical and problem-solving/strategic planning skills
  • Experience with warehouse management systems, routing platforms, transportation management systems, telematics, and delivery technology
  • Strong communication, leadership, and cross-functional collaboration skills

Benefits

  • Access to top-notch medical coverage
  • Comprehensive vision and dental plans
  • 401k with match eligibility
  • 24/7 online physician consultations
  • Virtual mental health resources
  • Life coaching
  • Engaging employee community groups
  • Cash rewards for healthy habits and fitness reimbursements
  • Library of on-demand fitness videos
  • Career Advancement Opportunities
  • Focused Learning and Development
  • Empowering Mentorship Program
  • Continuous Improvement Training
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