Director, Order to Cash

The Director, Order to Cash, will lead the end-to-end Order to Cash (O2C) function, including billing, cash applications, collections, accounts receivable (AR), customer inquiries, quarterly reporting, controls & compliance, and process transformation. This role is accountable for improving cash flow, working capital performance, billing accuracy, and the customer experience while transforming a complex, high-volume, O2C environment into a scalable global operating model.

What You Will Do

The Director, Order to Cash, will lead a globally blended organization of approximately 20 team members, manage 4–6 functional leaders across billing, collections, cash applications, AR, and process transformation, and oversee shared services delivery across regions, towers, service levels, and operational performance metrics.

Why It Might Be a Fit

The ideal candidate will have 10+ years of experience in order-to-cash, accounts receivable, billing, collections, shared services, or finance operations, and 5+ years of experience leading global, regional, or shared services teams. The candidate will have experience leading in multi-entity, multi-system, global operating environments, and experience managing outsourced or BPO-supported finance operations.

Requirements

• Bachelor’s degree in Finance, Accounting, Business, or related field
• 10+ years of experience in order-to-cash, accounts receivable, billing, collections, shared services, or finance operations
• 5+ years of experience leading global, regional, or shared services teams
• Experience leading in multi-entity, multi-system, global operating environments
• Experience managing outsourced or BPO-supported finance operations
• ERP and CRM experience, including NetSuite, Oracle, Salesforce, or similar platforms
• Experience in service-based, project-based, life sciences, genomics, or laboratory services revenue models
• Strong financial, operational, and people leadership capability
• Deep working capital, cash flow, billing, collections, and AR management expertise
• Transformation mindset with experience standardizing processes, improving controls, and scaling global operating models
• Ability to influence across Sales, Operations, IT, Finance, Controllership, Customer Support, and shared services teams
• Comfort operating in complex, fast-paced, global environments with competing priorities

Benefits

• United States Base Compensation: $174,000.00 - $218,000.00
• EOE M/F/Disabled/VET
• Equal Opportunity Employer
• Consideration of candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status