Role OverviewThe Director, Patient Experience leads strategy for a connected patient experience across the journey, including point-of-care, onboarding, persistence, patient stories, and community engagement. The Director partners closely with the Direct to Patient (DTP) team to integrate relevant DTP pathways and touchpoints into the overall patient experience.
What You Will Do
The role aligns patient-facing work with Healthcare-Professional (HCP) Promotion, Corporate Affairs, Patient Advocacy, and field and Sales Training. The Director sets the patient experience strategy across the patient journey and partners with the DTP team to integrate relevant DTP pathways and touchpoints into that experience.
Why It Might Be a Fit
The role requires a demonstrated success leading patient experience, patient engagement, patient support, or consumer health programs, and experience designing patient journeys across point of care, onboarding, persistence, or Direct-to-Patient pathways.
Requirements
- Doctorate degree and 2 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
- Master's degree and 4 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
- Bachelor's degree and 6 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
- Associate's degree and 10 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
- High school diploma / GED and 12 years of marketing and/or business experience in a role aligned with a Marketing/Sales commercial organization
Benefits
- Comprehensive employee benefits package
- Discretionary annual bonus program
- Stock-based long-term incentives
- Award-winning time-off plans
- Flexible work models
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