Role OverviewThe Director of Public Services is a service-oriented and collaborative leader who will be responsible for designing and implementing a unified, best-in-class vision of public service at LPA. Overseeing all public services and operations, this position will ensure a high-level of service for every patron, from casual visitors utilizing the first-floor lounge to specialized researchers accessing special collections on the 3rd floor.
What You Will Do
Develop, articulate and execute a strategic vision for public services, ensuring consistent best practices in public service across all circulating, general, and special collections, while collaborating with public service leadership across the research libraries.
Why It Might Be a Fit
The successful candidate will be an experienced and patron-centric operational leader who ensures that public research, reference, and access services operations meet the needs of our artists, scholars, students and performing arts lovers of all types.
Requirements
- Experience in public service leadership and strategy
- Ability to develop and execute a comprehensive operational strategy
- Collaborative leadership style
- Strong communication and interpersonal skills
- Experience in leading a team of professionals
- Ability to analyze data and make informed decisions
- Experience in budget management and financial planning
- Knowledge of complex systems landscape and workflows
- Ability to identify and implement new technologies and tools
- Experience in working with diverse stakeholders and communities
Benefits
- Opportunities for professional development and advancement
- Collaborative and inclusive work environment
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