Director, Relationship Management

The Director, Relationship Management is responsible for the strategic leadership, operational oversight, and performance of Maverick's Relationship Management function. This role leads the team responsible for ISO, Agent, and strategic partner satisfaction, retention, engagement, and growth across the acquiring portfolio.

What You Will Do

Develop and execute comprehensive partner retention, engagement, satisfaction, and growth strategies aligned with company objectives and revenue goals. Maintain executive-level relationships with key ISO, Agent, and strategic partners, acting as a trusted advisor and primary point of escalation.

Why It Might Be a Fit

The ideal candidate will have 8-12 years of experience within the merchant services, payment processing, fintech, or acquiring industry, with 5+ years of progressive leadership experience managing relationship management, partner relations, account management, customer success, or client service teams.

Requirements

• Bachelor’s degree in Business, Finance, Communications, Marketing, or related field
• 8-12 years of experience within the merchant services, payment processing, fintech, or acquiring industry
• 5+ years of progressive leadership experience managing relationship management, partner relations, account management, customer success, or client service teams
• Demonstrated experience leading managers and developing high-performing teams
• Strong understanding of the ISO/Agent business model, merchant acquiring, portfolio management, pricing structures, chargebacks, risk considerations, and partner retention strategies
• Proven success improving retention, satisfaction, portfolio performance, and revenue growth within a portfolio-based business environment
• Experience utilizing CRM systems, reporting platforms, and portfolio management tools to drive data-driven decision-making

Benefits

• Competitive Salary, Bonuses and Incentives
• Comprehensive employer-sponsored health, vision, and dental insurance programs
• Paid time off, Paid Sick and Paid Holidays
• 401K plan with up to a 4% matching contribution
• Commitment to Career Development and Advancement
• Employee Recognition Programs & Company Sponsored Events
• Vibrant Office Culture, Team Building, Birthdays, Work Anniversaries, Snacks, and more!