Role OverviewWe are seeking a visionary and transformative engineering leader to architect, build, and lead the central nervous system of our company's future, our Salesforce CRM platform. This individual will be responsible for harnessing the full power of the Salesforce Agentic Enterprise to fundamentally redefine our sales, service, marketing, and operational functions, driving unprecedented growth, efficiency, and customer loyalty.
What You Will Do
As the Director of Salesforce Engineering, you will inform the technical strategy and own the execution for our most critical business platform. This includes developing and owning the multi-year technical vision, strategy, and roadmap for our CRM Salesforce ecosystem, and driving a culture of innovation, automation and continuous learning.
Why It Might Be a Fit
This is a mission-critical role, central to our corporate Data & AI strategy, that offers the opportunity to build a world-class engineering organization and deliver a generational leap in business capability.
Requirements
- Implementation Leadership: Must have led at least 2 large-scale Salesforce CRM implementations, preferably brand-new implementations, with the assistance of a 3rd-party System Integrator.
- Retail & Contact Center Experience: Proven experience working for a company with a significant retail footprint and a complex call center team.
- Distributed Team Management: Demonstrated success working in a distributed environment, partnering with technology delivery teams to co-create roadmaps and define technical requirements.
- AI & Data Cloud Exposure: Some experience with Agentforce Data 360 (formerly Data Cloud) and at least one successful Agentforce production deployment.
- AI in DevOps: Proven track record of incorporating AI into the software development lifecycle (SDLC) and release management processes to improve speed and code quality.
- Technical Mastery: Deep, hands-on expertise across the Salesforce technology stack, including the Core Platform (Apex, LWC, Flow) and MuleSoft.
- Educational Background: Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field.
- Salesforce Engineering Leadership: A minimum of 10 years of progressive Salesforce Engineering experience, including hiring and leading Salesforce engineering teams to support the platform and deliver continuous enhancements.
Benefits
- Great Pay - opportunity to participate in AAA discretionary annual incentive plan or other incentive plans depending upon position
- 401k Matching – $1 for $1 company match up to 6% of eligible earnings per pay period
- Benefits – Medical, Dental, Vision, wellness program and more!
- Paid Holidays
- Paid Time Off – Team Members accrue paid time off monthly. Depending on position, an additional 24 hours per year are earmarked for volunteer activities.
- Free AAA Classic Membership
- AAA Product Discounts
- Tuition Reimbursement Program
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