Director, Support Partner Strategy & Operations

DoorDash USA
United States, US
Category Purchasing
Remote
Job Description
DoorDash is seeking a Director, Partner Strategy & Operations to shape the global model for delivering support experiences. This role goes beyond day-to-day queue management, focusing on scaling and improving the customer experience across the partner network. It involves streamlining processes, improving cost structures, and driving retention strategies. The ideal candidate will own the partner journey, leading initiatives around automation, contact reduction, and retention.

Requirements

  • 10+ years of leadership experience in Customer Experience or vendor operations.
  • Proven track record managing large-scale global support networks (10,000+ agents).
  • Strong cross-functional collaboration skills.
  • Comfort navigating ambiguous and high-growth environments.

Benefits

  • Comprehensive benefits package
  • 401(k) plan
  • Paid parental leave
  • Wellness benefits
  • Commuter benefits match
  • Paid time off
  • Paid sick leave
  • Medical, dental, and vision benefits
  • 11 paid holidays
  • Disability and basic life insurance
  • Family-forming assistance
  • Mental health program
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