Role OverviewThe Director, UX & Design will lead a high-performing design organization, developing a unified customer experience vision and strategy. They will partner with business stakeholders to align experience priorities with business goals and ensure design intent is faithfully implemented.
What You Will Do
Responsibilities include defining and championing a customer experience vision, developing a multi-year design strategy, establishing experience principles, and leading a multidisciplinary design organization. You will also partner with business and technology leaders to ensure design intent is implemented and delivery velocity is supported.
Why It Might Be a Fit
This role requires a senior leader with experience in developing and executing experience strategy at an organizational level, as well as strong executive presence and communication skills. The ideal candidate will have a proven ability to influence senior stakeholders and represent design at the leadership table.
Requirements
- Demonstrated experience leading design across both digital and physical or service-oriented environments
- Proven ability to develop and execute experience strategy at an organizational level
- Strong fluency in service design methodology
- Experience building and scaling user research capabilities
- Familiarity with conversational design, voice UX, or AI-assisted interaction design
- Strong executive presence with the ability to influence senior stakeholders
- Outstanding communication skills
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