Role OverviewAs a Disability Income Business Operations Consultant, you will serve as the primary representative of the DI Customer Care team on both tactical and strategic projects related to Disability Income call infrastructure and post-issue service processing.
What You Will Do
You will lead with expertise, communicate with clarity, drive continuous improvement, collaborate for impact, champion change, shape strategic outcomes, maintain excellence, identify opportunities, think critically, leverage data, and support growth.
Why It Might Be a Fit
You will contribute to elevating the experience for customers, field personnel, and internal and external business partners, and play a pivotal role in driving operational excellence, fostering innovation, and shaping the customer experience.
Requirements
- Bachelor’s Degree or Associate’s Degree
- 7+ years of business analysis experience
- 5+ years of experience in business analysis
- 2+ years of experience in process analysis and continuous improvement
- 2+ years demonstrated in root cause analysis and pattern identification
- 2+ demonstrated ability to leading both tactical and strategic projects
- 2+ years of experience presenting project updates, business recommendations, or operational results to leaders, business partners, or cross-functional stakeholders
Benefits
- Clear areas of ownership and accountability
- A collaborative environment where perspectives are welcomed
- Access to learning, development, and internal networks
- Employee-led communities and forums
- A culture grounded in integrity, responsibility, and stewardship
- Competitive salaries
- Incentive and bonus opportunities
- Bonus target or Variable Incentive Compensation component
- Employee-led communities and forums
- Employee-led communities and forums
- Employee-led communities and forums
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