Role OverviewThe Dispatch Supervisor is responsible for leading and overseeing daily dispatch operations across multiple ready-mix plants to ensure safe, efficient, and on-time delivery of concrete to customers. This role supervises dispatchers and/or customer service representatives, optimizes fleet utilization, drives service excellence, and ensures alignment between Operations, Sales, Quality Control, and Plant teams.
What You Will Do
Operational Leadership: supervise and support daily dispatch operations, ensure optimal scheduling and routing of drivers, monitor real-time order fulfillment, and manage driver wash-out decisions. Team Leadership & Development: directly supervise dispatchers, conduct performance reviews, and lead daily huddles focused on safety and performance metrics. Customer Service Excellence: ensure high levels of customer satisfaction through proactive communication and support resolution of escalated service issues.
Why It Might Be a Fit
This role requires strong leadership and communication skills, with experience in ready-mix concrete dispatch or logistics, and supervisory or leadership experience. The ideal candidate will be able to balance customer expectations, plant production capabilities, driver availability, and logistical constraints while driving key performance indicators (KPIs) such as On-Time Delivery (OTD), CY/DH, lost loads, and service levels.
Requirements
- High school diploma required; Bachelor’s degree preferred.
- 3–5+ years of experience in ready-mix concrete dispatch or logistics.
- 1–3+ years of supervisory or leadership experience preferred.
- Experience managing multi-plant or high-volume dispatch operations strongly preferred.
Benefits
- Equal Employment Opportunity (EEO) / Affirmative Action employer
- Fair and impartial consideration without regard to race, sex, color, religion, national origin, age, disability, veteran status, genetic data, or other legally protected status
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