Dispatcher

Zūm Services
Rockford, IL
Category Customer Service
Job Description
Züm is a rapidly expanding Series E startup backed by industry leaders Sequoia Capital, SoftBank, Spark Capital, and GIC, with a bold mission to transform the stagnant school transportation industry.

Requirements

  • Direct and monitor daily assignments, schedule drivers, and assign vehicles to ensure full route coverage and on-time completion of all driver activities
  • Communicate all relevant details of driving assignments to drivers to ensure proper execution, and assist with routing directions and special service assignments
  • Coordinate vehicle service and repairs with the Maintenance Manager to ensure uninterrupted service delivery
  • Maintain route documentation and records including contracts, customer information, route changes, maps, vehicle assignments, and driver details to ensure accuracy and compliance with district and state requirements
  • Ensure strict adherence to dispatch standard operating procedures and recommend disciplinary action for policy violations in coordination with management
  • Track and document operational activities, incidents, and communications for reporting purposes while partnering with Location Manager and Safety Manager on compliance objectives

Benefits

  • Medical
  • Dental
  • Vision
  • 401(k)
  • Holidays
  • Wellness
  • Vacation
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