Dispatcher

Under general supervision, dispatches and schedules transit vehicles in accordance with established policies and procedures; provides direction and information to drivers regarding the timely routing of transit service; schedules and coordinates passenger trips including paratransit services; updates passenger locations/schedules and routes using computer aided software; and performs related duties as assigned.

What You Will Do

Dispatches and schedules transit vehicles in accordance with established policies and procedures; operates a two-way radio system and/or phone system to dispatch transit vehicles and drivers; directs drivers regarding the timely and efficient routing of transit services; troubleshoots navigation system issues and resolves operating problems.

Why It Might Be a Fit

Must possess knowledge of public agency transit operations and services, methods and techniques of transit dispatching and scheduling, and geographic locations within El Dorado Transit's service areas. Must be able to perform transit dispatch and scheduling duties in an efficient and effective manner, organize work, set priorities, meet critical deadlines, and follow up on assignments with a minimum of direction.

Requirements

• Knowledge of public agency transit operations and services
• Methods and techniques of transit dispatching and scheduling
• Methods and techniques of day-to-day transit operations problem solving
• Geographic locations within El Dorado Transit's service areas
• Operational characteristics of specialized transit communication systems and devices
• Record keeping principles and practices
• Transit related State and Federal mandates
• Emergency response procedures
• Safety regulations including Vehicle Code and CHP regulations
• Seasonal weather and road conditions affecting transit service routing
• Techniques for providing a high level of customer service by effectively dealing with the public, vendors, contractors, and El Dorado Transit staff
• The structure and content of the English language, including the meaning and spelling of words, rules of composition, and grammar
• Modern equipment and communication tools used for business functions and program, project, and task coordination including computers and software relevant to work performed

Benefits

• Hourly rate: $23.75 – $31.82 with benefit package