Dispatcher

Southern Home Services
Houston, TX
Category Operations
Job Description
Role Overview

We are seeking a dynamic Dispatcher to join our growing team and become an integral part of our company's future. As a Dispatcher, you will be responsible for answering incoming customer requests and inquiries in a professional & friendly manner, acting as a liaison between customers, technicians, salespersons & management, and scheduling service and routine maintenance appointments.

What You Will Do

Your main day-to-day responsibilities will include answering incoming customer requests, scheduling appointments, maintaining customer records, processing invoice payments, providing information about products and services, and troubleshooting and resolving customer issues.

Why It Might Be a Fit

This role requires strong communication skills, the ability to cultivate strong rapport with customers and co-workers, and a willingness to work independently and with integrity in a structured yet relaxed environment.

Requirements

  • Minimum of 1-year administrative or customer service experience in an office setting
  • Knowledge in Microsoft Office is a required
  • Dispatching experience is preferred but not required

Benefits

  • Reliable, Year-Round Work
  • Weekly Paychecks
  • Paid Time Off and Paid Holidays
  • Comprehensive Medical, Dental and Vision Benefits
  • Health savings accounting
  • Flexible spending account
  • Employee discounts
  • Company paid short term life insurance
  • Life insurance
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