Dispatcher

The Dispatcher will communicate with Waste Pro drivers to respond to incoming service orders, schedule service, resolve route and service issues, and complete daily routing dump and crew data entry. The role involves maintaining contact between drivers and home base, dispatching drivers to calls, and distributing information to driver teams as needed.

What You Will Do

The Dispatcher will perform tasks such as maintaining contact with drivers, assigning routes and service tickets, planning and distributing daily route assignments, troubleshooting delivery and pick-up problems, and communicating with customers and drivers to ensure satisfaction.

Why It Might Be a Fit

The ideal candidate will have good telephone and 2-way radio skills, ability to deal with internal and external customers in a courteous and professional manner, and computer proficiency in MS Office and typing skills.

Requirements

• High school diploma or G.E.D
• 6 months of related work experience
• Experience within the Waste industry, transportation, or logistics
• Previous customer service experience in a call center environment
• Good telephone and 2-way radio skills
• Ability to deal with internal and external customers in a courteous and professional manner
• Computer proficiency in MS Office and typing skills
• Ability to react well under pressure and treat others with respect
• Ability to identify and resolve problems in a timely manner
• Ability to prioritize and plan work activities
• Ability to work efficiently and effectively, both independently and as a team

Benefits

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job