Dispatcher

The Dispatcher position involves communicating with drivers to respond to service orders, scheduling service, resolving route and service issues, and completing daily routing and data entry. The role requires maintaining contact between drivers and home base, assigning routes and service tickets, and troubleshooting potential delivery and pick-up problems.

What You Will Do

The main day-to-day responsibilities include maintaining contact with drivers, assigning routes and service tickets, troubleshooting potential issues, and communicating with customers and sales staff. The role also involves reviewing route paperwork, entering customer information into databases, and closing work orders.

Why It Might Be a Fit

The ideal candidate will have good telephone and 2-way radio skills, the ability to deal with internal and external customers in a courteous and professional manner, and the ability to react well under pressure. The role requires prioritizing and planning work activities, working efficiently and effectively, and being able to identify and resolve problems in a timely manner.

Requirements

• High school diploma or G.E.D
• Minimum of 6 months of related work experience
• Experience within the Waste industry, transportation, or logistics (preferred)
• Previous customer service experience in a call center environment (preferred)
• Good telephone and 2-way radio skills
• Ability to deal with internal and external customers in a courteous and professional manner
• Ability to react well under pressure
• Ability to prioritize and plan work activities
• Ability to work efficiently and effectively, both independently and as a team