Dispatcher

As a Dispatcher, you'll work in a fast-paced contact center environment handling both emergency breakdowns and scheduled service. You'll balance urgent calls against planned work, exercise sound judgment on technician assignments, and remain composed while managing competing priorities and service disruptions.

What You Will Do

You will actively manage assigned service requests from intake through completion or a documented handoff, keeping work moving, maintaining accurate records, and escalating barriers promptly.

Why It Might Be a Fit

You'll make an impact by service intake and prioritization, answering inbound calls, emails, and portal requests from fleet customers, and verifying required service information.

Requirements

• High school diploma or equivalent
• 1+ year of dispatch, service coordination, or high-volume customer service experience
• Dispatch experience in mobile repair, roadside assistance, towing, or trucking preferred
• Clear, calm phone presence, including with stressed or frustrated callers
• Ability to manage multiple active service requests, reprioritize quickly, and make decisions with limited supervision
• Demonstrated ownership of outstanding tasks, including follow-up and timely escalation when assistance is needed.
• Willingness to participate in training, cross-training, coaching, and quality reviews, and to identify recurring problems and improvement opportunities.
• Strong attention to detail and accurate data entry
• Comfortable with Microsoft Office, dispatch systems and learning new software quickly

Benefits

• Weekly paydays: Get paid every Friday – no waiting around!
• 401(k) with company match
• Health Benefits that Kick in Fast: Medical, Dental, and Vision coverage after just 30 Days!
• Paid vacation time, paid sick time, and paid holidays
• Life & Disability Insurance for added peace of mind
• Employee Assistance Program for support when you need it most
• Refer great talent and earn $500 per successful hire – no limits on how many bonuses you can earn!
• Big Career Growth Opportunities in a rapidly expanding, forward-thinking organization