Dispatcher

The Dispatcher works as part of a cross-functional team to dispatch field service technicians to achieve service level agreements with manufacturers and customers while maintaining efficiency in travel time.

What You Will Do

Respond to technicians’ calls and/or questions, send and distribute parts to technicians, coordinate all reactive service calls to appropriate technicians, communicate with field supervisors regularly, communicate effectively with customers on changes to schedules, process all return call information and place part orders as needed, coordinate equipment preparation with shop and warehouse, assist with the scheduling of preventative maintenance and cleaning programs, write purchase orders and enter any rewrites to service, manage Service Estimates, quoting service jobs.

Requirements

• Respond to technicians’ calls and/or questions
• Send and distribute parts to technicians
• Coordinate all reactive service calls to appropriate technicians
• Communicate with field supervisors regularly
• Communicate effectively with customers on changes to schedules
• Process all return call information and place part orders as needed
• Coordinate equipment preparation with shop and warehouse
• Assist with the scheduling of preventative maintenance and cleaning programs
• Write purchase orders and enter any rewrites to service
• Manage Service Estimates, quoting service jobs