Role OverviewThe Disputes Specialist processes and attempts funds recovery for all disputed transactions received by the bank, ensuring timely and compliant handling of client disputes.
What You Will Do
Investigates claims, gathers information, manages cases, and provides solutions to client, branch, and banking inquiries.
Why It Might Be a Fit
Requires 2+ years of experience in banking, financial services, or back-office operations, with a strong attention to detail and accuracy in a high-volume operational environment.
Requirements
- 2+ years of experience in banking, financial services, or back-office operations
- Experience supporting Regulation E (Reg E) dispute, claims, fraud, or error-resolution processes within a banking or financial services environment
- Working knowledge of NACHA operating rules, ACH processing, and related regulatory requirements
- Strong written and verbal communication skills with demonstrated attention to detail and accuracy in a high-volume operational environment
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