Distribution Center IT Technician

As a DC IT Technician, you will be supporting the daily IT operations within our distribution center. This role involves the installation, maintenance, troubleshooting, and support of IT hardware, software, and network systems critical to distribution center operations.

What You Will Do

Provide onsite IT support for desktop PCs, laptops, thin clients, mobile devices, printers, RF scanners, label printers, VoIP phones, and other distribution center technology. Troubleshoot and support warehouse systems such as WMS terminals, handheld devices, conveyor control systems, kiosks, and IP surveillance equipment.

Why It Might Be a Fit

We value our associates and strive to create a positive, rewarding workplace. We offer growth opportunities, competitive benefits, and a people-first environment where dedicated individuals come together to serve rural communities passionately.

Requirements

• At least 3-5 years of IT field support experience
• Associate’s degree in Information Technology, Computer Science, or related field or equivalent combination of experience and education
• Experience with WMS systems such as HighJump/Körber, Manhattan, or Infios
• Familiarity with ticketing systems (e.g., ServiceNow, Jira)
• CompTIA A+, Network+, or similar certifications
• Knowledge of ITIL processes and basic project coordination skills
• Proficient with Windows OS, Office 365, Active Directory, and remote support tools
• Experience supporting RF handhelds (e.g., Honeywell, Zebra), label printers (e.g., Zebra), and other warehouse technologies
• Working knowledge of LAN/WAN environments, basic network troubleshooting, and cabling standards
• Strong diagnostic, problem-solving, and communication skills

Benefits

• 401(k) plan with 100% match on the first 3% of contributions and 50% of the next 2%
• Healthcare plans
• Virtual doctor visits
• Access to Centers of Excellence with Barnes Jewish Hospital and Mayo Clinic’s Complex Care Program
• 15% Associate Discount
• Dave Ramsey’s SmartDollar Program
• Associate Assistance Program
• RK Cares Associate Hardship Program
• 24/7 Chaplaincy Services
• Company paid YMCA Family Membership
• Overtime pay in compliance with applicable laws