District Manager

Alsco
Charlotte, NC
Category Customer Service
Job Description
The District Manager is responsible for meeting or exceeding service goals in the management of a district of routes, developing and motivating a highly productive team, ensuring customer loyalty, and overseeing retention and growth.

Requirements

  • Develop and motivate a district to be a highly productive team through continual training, regular meetings, daily check-in, fostering a positive work environment, route rides, and building strong relationships with each RSR
  • Ensure customer loyalty and outstanding customer service through customer visits, audits, new installs, problem solving, open communication and negotiating with customers
  • Ensure all company policies and procedures are followed in their district, including safety and Service SOP
  • Manage retention and growth by motivating their district to solicit new customers, up-sell/cross-sell/sample all lines of service or product and ensure a profitable product mix. Monitor and report competitive activity.
  • Leading their district to success, communicate changes and policies, oversee route organization, project a professional image and require of their district likewise, and cooperatively work with other departments in the branch.
  • Complete general route responsibilities when necessary. Safely operate a delivery vehicle, following all applicable laws and company policy.
  • Follow written and verbal instructions and perform other tasks as directed by supervision.
  • A Senior DM performs the above functions as well as oversees a service center. This includes securing the facility, managing inventory to ensure sufficient supply for routes, overseeing deposits and paperwork, communicating effectively with the processing plant.

Benefits

  • 401K Plan with Company Match
  • Medical, Dental, Vision, FSA/HSA
  • Life Insurance, Disability Insurance
  • Vacation, Sick Time, Holidays
  • Choice of Global Cash Card or Direct Deposit
  • Career Advancement
  • Learning & Development Opportunities
  • Inclusive and Diverse Team Environment
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