Division Account Manager

Tactiq
Richmond, VA
Category Customer Service
Remote
Job Description
Role Overview

The Division Account Manager serves as the primary point of contact for a portfolio of retailer divisions and vendor clients using our GlobalWorx platform within the Direct Store Delivery (DSD) ecosystem. This individual contributor role requires a proactive approach to managing retail field operations and execution directly.

What You Will Do

Own and manage a portfolio of Kroger Divisions and vendor accounts, serving as their trusted advisor and main point of contact. Conduct regular account reviews and business check-ins to ensure satisfaction and alignment with client goals.

Why It Might Be a Fit

We're looking for a self-starter & influencer who can act and generate meaningful results from an influencer role within a complex network of stakeholders. You'll be comfortable working unsupervised, owning outcomes, maintaining a positive attitude, and adapting to continuous change in a growing company.

Requirements

  • 5+ years of direct work experience in DSD operational roles.
  • 3+ years of experience in account management, client success, or customer-facing roles.
  • 3+ years of experience in CPG retailer operations and related activities, preferably retailer category management functions.
  • 4-year Degree or relevant work experience.
  • Willingness to travel a minimum of 30% up to 50% within the US.
  • Authorized to work in the United States and will not require a sponsorship now or in the future.

Benefits

  • Health Care Plans (Medical, Dental & Vision)
  • 401k plan with company match
  • Life Insurance (Basic, Voluntary & AD&D)
  • Paid Time Off (including time for volunteering) & Public Holidays
  • Generous Parental Leave
  • Short Term & Long Term Disability
  • Training & Development opportunities
  • Work From Home & Flexible work arrangements
  • Wellness Resources
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