Role OverviewAs a Doctor's Technician at Stanton Optical, you will be the first point of contact for patients and customers, providing outstanding customer service and facilitating sales. You will work closely with the retail team and professional services to ensure a seamless experience for patients. This role requires strong communication skills, active listening, and problem-solving abilities.
What You Will Do
Your day-to-day responsibilities will include greeting patients and customers, identifying their needs, and providing promotional products and services. You will also schedule and confirm appointments, enter patient information into the system, and complete pre-tests. Additionally, you will assist with patient complaint resolution, ensure brand standards, and execute simple customer repairs.
Why It Might Be a Fit
If you have a passion for customer satisfaction, are driven by results, and have excellent communication skills, this role may be a good fit for you. You will have the opportunity to work in a dynamic and flexible environment, with opportunities for professional development and promotion.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service
- Effective communication skills
- Active listening and problem-solving abilities
- Collaborative spirit and ability to build respectful relationships
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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