Doctor's Technician

As a Doctor's Technician at Stanton Optical, you will be the first point of contact for patients and customers, providing outstanding customer service and facilitating sales. You will work closely with the retail and clinical services teams to ensure a seamless experience for patients. This role requires strong communication skills, active listening, and problem-solving abilities. You will be responsible for scheduling appointments, entering patient information, and performing basic lab duties.

What You Will Do

Your day-to-day responsibilities will include greeting patients and customers, identifying their needs, and providing promotional products and services. You will also schedule and confirm appointments, enter patient history and personal information, and complete pre-tests. Additionally, you will assist with patient complaint resolution, ensure brand standards, and execute simple customer repairs.

Why It Might Be a Fit

We are looking for a team player with a passion for customer satisfaction and a positive demeanor. You should have 2+ years of experience delivering outstanding customer service and be able to multitask, prioritize, and be flexible with changing business needs. You will be driven by results and have the ability to build respectful and cordial relationships with your team and patients.

Requirements

• Associate's degree or advanced certification beyond a high school diploma
• 2+ years of experience delivering outstanding customer service to patients and/or customers
• Effective communication skills with a diverse group of people
• Active listening, building rapport, and empathizing with patients
• Problem-solving skills to address potential patients' concerns or rebuttals
• Collaborative spirit and ability to build respectful and cordial relationships with team and patients

Benefits

• Medical, dental, and prescription drug coverage
• Company-paid life and short-term disability coverage
• Free eyeglasses
• Identity theft protection
• Pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Friends and Family discounts on products
• Competitive variable compensation opportunities and commission on sales