Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. The role involves greeting patients, identifying their needs, and ensuring an easy and memorable experience. The Technician will also schedule appointments, enter patient history, and complete pre-tests.
What You Will Do
The main responsibilities of the Doctor's Technician include greeting patients, identifying their needs, scheduling appointments, entering patient history, completing pre-tests, and ensuring brand standards. The Technician will also assist with patient complaint resolution, inform the status of all jobs, and ensure all patient expectations are met.
Why It Might Be a Fit
To be a fit for this role, you should have a passion for customer satisfaction, a positive demeanor, and the ability to multitask, prioritize, and be flexible with changing business needs. You should also have experience delivering outstanding customer service, effective communication skills, and a collaborative spirit.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service
- Effective communication skills
- Collaborative spirit
- Ability to multitask, prioritize, and be flexible
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
]]>