Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail team and professional services. They will greet patients, identify their needs, and provide promotional products and services. The Technician will also schedule appointments, enter patient information, and complete pre-tests.
What You Will Do
The Doctor's Technician will perform various duties such as scheduling appointments, entering patient information, and completing pre-tests. They will also assist the Management Team with patient complaint resolution and ensure brand standards are met in the lab area.
Why It Might Be a Fit
The ideal candidate will have a collaborative spirit, be proactive, and have the ability to multitask and prioritize. They will also have a passion for customer satisfaction and maintain a positive demeanor.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to implement active listening, build rapport, and empathize with patients
- Proactive problem-solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit and ability to build respectful and cordial relationships with team and patients
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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