Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. The role requires a passion for helping others and a commitment to delivering an easy and memorable experience for patients.
What You Will Do
The Doctor's Technician will greet patients, identify their needs, and provide promotional products and services. They will also schedule appointments, enter patient history, and complete pre-tests. Additionally, they will assist with patient complaint resolution, ensure brand standards, and execute simple customer repairs.
Why It Might Be a Fit
The ideal candidate will have a collaborative spirit, be driven by results, and have the ability to multitask and prioritize. They will also be proactive in problem-solving and have a passion for customer satisfaction.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to implement active listening, build rapport, and empathize with patients
- Proactive problem-solving skills to address potential patients' concerns or rebuttals
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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