Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. The role requires a strong partnership between the retail and clinical services teams, excellent communication skills, and the ability to multitask and prioritize in a team environment.
What You Will Do
The Doctor's Technician will greet patients and customers, identify patients' needs, and provide promotional products and services. They will also schedule and confirm appointments, enter new patient history and personal information in the system, and complete pre-tests.
Why It Might Be a Fit
The ideal candidate will have a passion for customer satisfaction, a collaborative spirit, and the ability to multitask and prioritize in a team environment. They will also have excellent communication skills and the ability to build rapport with patients and team members.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Active listening and problem-solving skills
- Collaborative spirit and ability to build respectful relationships with team and patients
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
]]>