Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. They will greet patients, identify their needs, and provide promotional products and services. The Technician will also schedule appointments, enter new patient history, and complete pre-tests.
What You Will Do
The Doctor's Technician will perform various duties such as scheduling appointments, entering new patient history, completing pre-tests, and ensuring brand standards. They will also assist with patient complaint resolution, inform the status of all jobs, and ensure all patient expectations are met.
Why It Might Be a Fit
The ideal candidate will have 2+ years of experience delivering outstanding customer service, the skills to communicate effectively with a diverse group of people, and a passion for customer satisfaction. They will also be proactive, execute problem-solving skills, and have a collaborative spirit.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service
- Skills to communicate effectively with a diverse group of people
- Active listening, building rapport, and empathizing with patients
- Problem-solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit, building respectful and cordial relationships with team and patients
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
]]>