Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. The role requires a strong partnership between the retail team and professional services, and the ability to multitask, prioritize, and be flexible with changing business needs.
What You Will Do
The Doctor's Technician will greet patients, identify patients' needs, and provide promotional products and services. They will also schedule and confirm appointments, enter new patient history and personal information, and complete pre-tests. Additionally, they will assist with patient complaint resolution, ensure brand standards, and execute simple customer repairs.
Why It Might Be a Fit
The ideal candidate will have an associate's degree or advanced certification, 2+ years of experience in customer service, and the ability to communicate effectively with a diverse group of people. They will also be proactive, have a collaborative spirit, and be driven by results.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to multitask, prioritize, and be flexible with changing business needs
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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