Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. They will greet patients, identify their needs, and provide promotional products and services. The Technician will also schedule appointments, enter patient information, and complete pre-tests.
What You Will Do
The Doctor's Technician will perform various duties such as greeting patients, identifying their needs, scheduling appointments, entering patient information, completing pre-tests, and ensuring brand standards. They will also assist the Management Team with patient complaint resolution and inform the status of all jobs.
Why It Might Be a Fit
The ideal candidate will have an associate's degree or advanced certification, 2+ years of experience delivering customer service, and the skills to communicate effectively with a diverse group of people. They will be proactive, execute problem-solving skills, and have a collaborative spirit.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Active listening, building rapport, and empathizing with patients
- Proactive problem-solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit, building respectful and cordial relationships with team and patients
- Driven by results, multitasking, prioritizing, and flexibility with changing business needs
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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