Doctor's Technician

The Doctor's Technician will provide outstanding customer service to all patients while facilitating sales and fostering a strong partnership between the retail team and professional services. They will greet patients, identify their needs, and ensure an easy and memorable experience. They will also schedule appointments, enter new patient history, and complete pre-tests.

What You Will Do

The Doctor's Technician will answer customers' inquiries, gather necessary information, and facilitate sales. They will also execute simple customer repairs, assemble lenses into frames, and edge stock lenses to expedite delivery of eyeglasses. They will ensure brand standards are met in the lab area and notify management of equipment malfunctions.

Why It Might Be a Fit

The ideal candidate will have a collaborative spirit, be proactive, and execute problem-solving skills to address potential patients' concerns. They will also have a passion for customer satisfaction and maintain a positive demeanor.

Requirements

• Associate's degree or advanced certification beyond a high school diploma
• 2+ years of experience delivering outstanding customer service to patients and/or customers
• Skills necessary to communicate effectively with a diverse group of people
• Ability to implement active listening, build rapport, and empathize with patients
• Ability to remain proactive and execute problem-solving skills to address potential patients' concerns or rebuttals
• Collaborative spirit and ability to build respectful and cordial relationships with team and patients
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
• Passion for customer satisfaction and ability to maintain a positive demeanor

Benefits

• Medical, dental, and prescription drug coverage
• Company-paid life and short-term disability coverage
• Free eyeglasses
• Identity theft protection
• Pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Friends and Family discounts on products
• Competitive variable compensation opportunities and commission on sales