Role OverviewThe Doctor Technician will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience. They will work in a fast, friendly, and affordable way to deliver quality eye care to patients.
What You Will Do
The Doctor Technician will perform various duties such as greeting patients, identifying patient needs, providing promotions, answering customer inquiries, and gathering necessary information to facilitate sales. They will also schedule appointments, assist with patient complaint resolution, and maintain patient records.
Why It Might Be a Fit
The ideal candidate will have 1+ year of experience delivering outstanding customer service, be able to multitask, prioritize, and be flexible with changing business needs. They will also have the skills necessary to communicate effectively with a diverse group of people and be knowledgeable about Microsoft Suite 365.
Requirements
- 1+ year of experience delivering outstanding customer service
- Ability to multitask, prioritize, and be flexible with changing business needs
- Skills necessary to communicate effectively with a diverse group of people
- Knowledgeable about Microsoft Suite 365
- Optical experience is a plus
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
]]>