Role OverviewAs a Doctor's Technician, you will provide outstanding customer service to patients while fostering a strong partnership to ensure an exceptional customer experience. You will work with the retail team and professional services to accomplish store goals, clinical metrics, and initiatives.
What You Will Do
Your duties will include greeting patients and customers, identifying patients' needs, providing promotions on products and services, answering customers' inquiries, and gathering necessary information to facilitate sales. You will also schedule and confirm appointments, assist with patient complaint resolution, and maintain patient records confidential and secure in accordance with HIPAA requirements.
Why It Might Be a Fit
We are looking for a team player who has 1+ year of experience delivering outstanding customer service, can multitask, prioritize, and be flexible with changing business needs. You should have the skills necessary to communicate effectively with a diverse group of people and be knowledgeable about Microsoft Suite 365. Optical experience is a plus.
Requirements
- 1+ year of experience delivering outstanding customer service to patients and/or customers
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Skills necessary to communicate effectively with a diverse group of people
- Knowledgeable about Microsoft Suite 365
- Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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