Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. The role involves greeting patients, identifying their needs, and providing promotional products and services. The Technician will also schedule appointments, enter patient history, and complete pre-tests.
What You Will Do
The main day-to-day responsibilities of the Doctor's Technician include greeting patients, identifying their needs, scheduling appointments, entering patient history, and completing pre-tests. The Technician will also assemble lenses into frames, edge stock lenses, and ensure customer orders are delivered accurately and on time.
Why It Might Be a Fit
The ideal candidate will have a passion for customer satisfaction, a collaborative spirit, and the ability to multitask and prioritize. The Technician will be driven by results and have the skills necessary to communicate effectively with a diverse group of people.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Ability to multitask, prioritize, and be flexible with changing business needs
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
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