Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. They will greet patients, identify their needs, and ensure an easy and memorable experience. They will also assist with patient complaint resolution, schedule appointments, and enter new patient history into the system.
What You Will Do
The Doctor's Technician will perform various duties such as answering customer inquiries, gathering necessary information to facilitate sales, scheduling and confirming appointments, and ensuring brand standards are met in the lab area.
Why It Might Be a Fit
The ideal candidate will have an associate's degree or advanced certification, 2+ years of experience delivering outstanding customer service, and the skills necessary to communicate effectively with a diverse group of people. They will be proactive, have problem-solving skills, and be driven by results.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Skills necessary to communicate effectively with a diverse group of people
- Active listening, building rapport, and empathizing with patients
- Problem-solving skills to address potential patients' concerns or rebuttals
- Collaborative spirit and respectful relationships with team and patients
- Ability to multitask, prioritize, and be flexible with changing business needs
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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