Doctor's Technician

As a Doctor's Technician, you will provide outstanding customer service to patients while fostering a strong partnership to ensure an exceptional customer experience. You will work in a dynamic environment where you will be part of delivering an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics, and initiatives.

What You Will Do

Your duties will include greeting patients and customers, identifying patients' needs, providing promotions on products and services, answering customers' inquiries, and gathering necessary information to facilitate sales. You will also be responsible for scheduling and confirming appointments, assisting with patient complaint resolution, and maintaining patient records confidential and secure in accordance with HIPAA requirements.

Why It Might Be a Fit

We are looking for a team player who has 1+ year of experience delivering outstanding customer service to patients and/or customers. You should be able to multitask, prioritize, and be flexible with changing business needs in a team environment. Knowledge of Microsoft Suite 365 is a plus, and optical experience is also desirable.

Requirements

• 1+ year of experience delivering outstanding customer service to patients and/or customers
• Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
• Skills necessary to communicate effectively with a diverse group of people
• Associate's degree or advanced certification beyond a high school diploma; or currently enrolled in a comparable program
• Knowledgeable about Microsoft Suite 365
• Optical experience is a plus

Benefits

• Medical, dental, and prescription drug coverage
• Company-paid life and short-term disability coverage
• Free eyeglasses
• Identity theft protection
• Pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee Assistance Program (EAP)
• Competitive variable compensation opportunities and commission on sales