Doctor's Technician

As a Doctor's Technician at Stanton Optical, you will be the first point of contact for patients and customers, providing outstanding customer service and facilitating sales. You will work closely with the retail team and professional services to ensure a seamless experience for patients.

What You Will Do

Your duties will include greeting patients and customers, identifying their needs, and providing promotional products and services. You will also schedule and confirm appointments, enter patient information into the system, and complete pre-tests. Additionally, you will assist with patient complaint resolution and ensure brand standards are met in the lab area.

Why It Might Be a Fit

We are looking for a team player who is passionate about customer satisfaction and has excellent communication skills. You should be proactive, able to multitask, and have a collaborative spirit. If you are driven by results and have a positive demeanor, we encourage you to apply.

Requirements

• Associate's degree or advanced certification beyond a high school diploma
• 2+ years of experience delivering outstanding customer service to patients and/or customers
• Effective communication skills with a diverse group of people
• Active listening, rapport-building, and empathy with patients
• Problem-solving skills to address potential patients' concerns or rebuttals
• Collaborative spirit and respectful relationships with team and patients
• Ability to multitask, prioritize, and be flexible with changing business needs

Benefits

• Medical, dental, and prescription drug coverage
• Company-paid life and short-term disability coverage
• Free eyeglasses
• Identity theft protection
• Pet insurance
• Paid time off that increases with seniority
• Professional development and promotion opportunities
• Employee recognition programs
• Employee Assistance Program (EAP)
• Friends and Family discounts on products
• Competitive variable compensation opportunities and commission on sales