Role OverviewThe Doctor's Technician provides outstanding customer service to patients while facilitating sales and fostering a strong partnership between the retail and clinical services teams. They greet patients, identify their needs, and provide promotional products and services. They also schedule appointments, enter patient information, and complete pre-tests.
What You Will Do
The key responsibilities of the Doctor's Technician include answering customer inquiries, gathering information, and facilitating sales. They also assist the Management Team with patient complaint resolution and ensure all patient expectations are met.
Why It Might Be a Fit
The ideal candidate is passionate about helping others, has excellent communication skills, and is proactive in problem-solving. They should be able to multitask, prioritize, and be flexible in a team environment.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service
- Effective communication skills
- Active listening and problem-solving skills
- Collaborative spirit and ability to build respectful relationships
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off
- Professional development and promotion opportunities
- Employee recognition programs
- Employee Assistance Program (EAP)
- Friends and Family discounts on products
- Competitive variable compensation opportunities and commission on sales
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