Role OverviewThe Doctor's Technician will provide outstanding customer service to patients, foster a strong partnership to ensure an exceptional customer experience, and work collaboratively with other team members to accomplish store goals, clinical metrics, and initiatives.
What You Will Do
Deliver an outstanding patient experience, greet patients, identify their needs, provide information about available products and services, answer customers' inquiries, schedule and confirm appointments, and maintain patient records confidential and secure.
Why It Might Be a Fit
This role requires a passion for customer satisfaction, effective communication skills, problem-solving skills, and the ability to multitask and prioritize in a team environment.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Effective communication skills
- Problem-solving skills
- Ability to multitask and prioritize in a team environment
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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