Role OverviewThe Doctor's Technician will provide outstanding customer service to patients while fostering a strong partnership to ensure an exceptional customer experience. The role involves collaborating with other team members to accomplish store goals, clinical metrics, and initiatives.
What You Will Do
Deliver an outstanding patient experience, greet patients, identify their needs, provide information about available products and services, answer customers' inquiries, schedule and confirm appointments, and maintain patient records confidential and secure.
Why It Might Be a Fit
The ideal candidate will have a passion for customer satisfaction, maintain a positive demeanor, and be proactive in problem-solving skills to address potential patients' concerns or rebuttals.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Ability to communicate effectively with a diverse group of people
- Schedule flexibility
- Optical experience is a plus
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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