Role OverviewThe Doctor's Technician will provide outstanding customer service to all patients while fostering a strong partnership to ensure an exceptional customer experience. The role will require effective communication with the supervising PEG physician for all direction and guidance with regards to patient care within their store.
What You Will Do
Deliver an outstanding patient experience, collaborating with other team members to accomplish store goals, clinical metrics, and initiatives. Greet patients, identify their needs, provide information about available products and services, and schedule appointments.
Why It Might Be a Fit
We offer a flexible, dynamic work environment where we foster innovation and creativity. Eligible employees enjoy great benefits such as medical, dental, and prescription drug coverage, company-paid life and short-term disability coverage, and free eyeglasses.
Requirements
- Associate's degree or advanced certification beyond a high school diploma
- 2+ years of experience delivering outstanding customer service to patients and/or customers
- Ability to communicate effectively with a diverse group of people
- Passion for customer satisfaction and a positive demeanor
- Proactive problem-solving skills to address potential patients' concerns or rebuttals
- Ability to multitask, prioritize, and be flexible with changing business needs in a team environment
- Schedule flexibility
- Enjoy working with technology and being curious about current innovations
- Optical experience is a plus
Benefits
- Medical, dental, and prescription drug coverage
- Company-paid life and short-term disability coverage
- Free eyeglasses
- Identity theft protection
- Pet insurance
- Paid time off that increases with seniority
- Professional development and promotion opportunities
- Employee Assistance Program (EAP)
- Competitive variable compensation opportunities and commission on sales
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